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Better Business Bureau Canada

Utility Impersonation Cons

Looking to save money right now? No matter how COVID has impacted your finances, be sure to say “no” to this scam deal. This summer, BBB.org/ScamTracker has received reports of con artists impersonating internet, cable tv, or electricity company representatives. They claim to offer a great deal or rebate on your bill, but it’s really a way to trick unsuspecting customers into shelling out hundreds of dollars.
How the Scam Works
You receive an unsolicited call offering you a reduced rate or rebate on your cable tv, electricity or other recurring bill. Speaking to the “customer service representative” may be quite convincing. Many scammers event use the same hold music as big-name providers and duplicate a company’s caller menu.
When speaking with the representative, they seem very professional. The caller explains that the company is offering a special promotion. If you pay several months up front, you can receive a discounted monthly rate or free perks, like premium cable channels. In another version of the con, the caller claims that you overpaid on a recent bill and are due for a rebate.
Then, things get fishy. Instead of using the payment information your cable company already has, they ask you to purchase pre-paid debit cards to make the up-front payment. Don’t do it! If you purchase the cards and send the information to the caller, your money will be lost for good.
Tips to avoid these scams
Never make payments with prepaid debit cards or gift cards. Scammers prefer these payment methods because there is nothing you can do to get your money back. Remember, legitimate companies almost always accept checks and credit cards as the primary means of payment.
If someone shows up at your doorstep, verify their identity. If you weren’t expecting a visit, ask the person for their ID and then call your cable company to verify that they are an employee.
When in doubt, verify special deals with your utility company. If you are unsure about a promotional offer you’ve been presented with, get the customer service number from the company’s official website or your latest bill. Call the company directly to make sure the offer is real.  
For more ways to avoid utility scams, see the BBB Tip: Utility Imposter Scam. If you’ve been the victim of a scam, please report it to BBB.org/ScamTracker. By sharing your experience, you can help others avoid falling victim to similar scams.